Types of Communication and the Barriers

Types of Communication and the Barriers Definition, Types of communication Communication is known as a medium of communicating, is a simple act of transferring information from point A to point B. Although this definition can sound as simple as it is, but when it differentiate the different type of communication it become more complex. Spoken, Verbal/ Non Verbal Communication Communication can be known as spoken, and it is called as verbal communication, an effective verbal or spoken communication depends on the clarity of speech, the listening skill of the listener. Verbal communication can either be face to face, through radio and also television. On the other hand, non verbal communication would be depending on the body language of someone, the gestures when they’re talking. Interpersonal communication does not only contain of words but also movement of the speaker, non verbal communication are most likely to contain messages that are conveyed by the speaker. Non verbal communication can consist of face expression, the tone of speaking, and the body language displayed on the speaker while he/she is speaking. The non verbal communication gives a lot more of clues and information about someone compared to verbal communication. Writing Skills Writing skills is also another important part of communication; good writing skills can allow you to send your message to the audience through face to face or even through writing. Correct grammar, spelling and punctuation is crucial in writing skills, for example, when you’re writing a CV to apply for a job in a hotel, the better the writing skills the higher the chances you will get the job. Visualizations We could also communicate by visual graphs such as charts or graph, logos, and other form of visualisation figure. This is mainly used during a conference or a meeting to send information of the company or the data, for example the annual sales of the hotel or the marketing plan of the hotel. Social Media Social media is also a form of communication to interact, using the network and applications that are commonly used examples, emails, Whatsapp, Wechat, Facebook. We can easily interact with anyone at anytime. The network have created a zero distance for us, for example, having video conferencing meeting with the head quarters of the company that are in United Kingdom when the office is in Singapore. The network has been the greatest creation ever to break almost every communication barriers that we have. Communication barriers Communication between two individuals can be simple if there’s not much barriers between them, but there are huge differences between talking and communicating. When we communicate, we can successfully in getting the points that the other person is trying to say on the other hand, when we talk, we would just ignore the barriers that might hinder the ability to communicate between each other. There are seven different types of communication barriers to more effective communicating, this includes Physical barriers Emotional barriers Cultural barriers Genders barriers Interpersonal barriers Perceptual barriers Language barriers There are a few reason that might have been the main barriers among human communication, for example the main reason why we can easily encounter communication barriers is due to the language differences that we might speak, even if we could speak the same language, the differences of the accent might come unfamiliar to us and it might be quite hard to understand. On the other hand, another reason why communication will fail it may be lack of interest of the person which is talking or the listener might have distractions from the other people nearby or even the noises of the crowds. Another misjudgement of common error is that people tend to expect what they hear rather than what is actually being spoken and jumping straight into inaccurate conclusions. Physical barriers The environment has been one of the main reason that causes physical barriers among employees and employers, for example, if the environment in the hotel isn’t quiet, the speaker isn’t talking in a loud voice, the listener wouldn’t be able to hear what messages is being delivered. Distance also plays an important role. For example, if the organisation in the company is made to sit in different floors or departments in the hotel, they likely would have difficulties on communicating face to face and due to long term relying on technology such as phone calls and emails; it distances the relationship of the employees and employers. Emotional barriers In a workplace, facing staffs and bosses might be a stressful task. Maintaining a good relationship in the workplace is crucial. According to Bud Craig,(2008) the classical emotions such as anger and fear, will always leads an individual to fight or fail to cooperate, therefore this is why working in an environment that does not make us happy and make us felt mistreated will lead the employees to lost interest and brings out negative impact. Cultural barriers Working in the hotel, there might be employees of different group age; every different age group would have different ways and perception of working. The age group of people would always have conflicts of describing older workers as â€Å"out of touch’ and those who just went into the organisation would be criticised by the older workers as ‘slackers’ during work time and not constantly focussing on work. Another reason of cause of cultural barriers is that the staffs would always believe in status and resistance in any sort of work place, staffs who assumed themselves as seniority status may find it hard to adapt into environments where the job tittles might be de-emphasized. Gender barriers According to Heather R,(2005), being well aware of the following generalizations will always help the organisation to have more effectively in the work place, for examples, women staffs would likely talk about people, and on the other hand, male staffs like to talk about tangible things such as sports, food and drinks. Women staffs ask many questions to gain an understanding on an issue that they are not clear about while men staffs always gives information more than asking questions Women staffs focus on feelings and senses, while man staffs always focus on the facts and the logic of problems. Interpersonal barriers The lack of desire on participating organisation events might be another reason of interpersonal barriers, Some staffs of the older age would be more frustrated on work and do not really like to socialise among the community in the company. Some other staffs who might be an introvert might also have unwillingness to explore, giving out new ideas during staffs meetings, or even speaking out the own views of the organisation, in the long run, this may lead to more unwillingness on working and even extremely frustrating among themselves. Perceptual barriers As human, we always have our own preferences, self values, different attitudes and we see it as a own kind of â€Å"flitters† in making decisions and perception of thinking. Thinking in our own â€Å"filters† and ignoring other’s opinion may lend to all sort of assumptions and misunderstanding. Language barriers Working in the front office in the hotel industry, one must be fluent in different types of languages, while people in Malaysia can usually speak more than 3 different languages and dialects, the dialectal differences will make communicating with different individuals harder. Language disabilities are the physical impediments to languages, we could not talk person which have dysphonia or how have hearing loss. According to the Rwanda Development Board, (2008) indicates that around 85,730 of the staffs in the hospitality sector are not fluent in foreign languages and therefore have less efficacy on customer service. It is also identified that language deficiency is the major problem of the hindering growth in the hospitality industry. I went to a hotel nearby my house to interview the front desk manager about the barriers that might occur working in the hotel line. Questionnaire and Answers How long have you been working in this profession? According to Ms.Cheng, (2015) she have been working in the hotel industry for more than 20 years. How did you first get into this profession? According to Ms. Cheng, (2015) she stated that her mother used to be a hotelier for her whole life, her mother inspired her to become a person like her mom, being a hotelier that cares for the people, a dedicated staff and one who try her best to serve and satisfy the need of the people who lives in the hotel. Do you like your job? Ms Cheng is a really responsible worker and she never shown up late before for the past years of working. What is the toughest problem that you have encountered so far? Stated by Ms. Cheng, (2015), working to serve the community isn’t an easy job, people all throughout the world have different cultures and beliefs, but the hardest problem to cope with is the attitude of rude or bad mannered guests. What kind of communication barrier that will affect the job working in the front line of the hotel industry? Ms Cheng stated that the language barriers is the main problem to communicate among guests, because when we do not understand the language that is being spoke, we can’t communicate and this will lead the guest to lose their temper leaving a bad impression to the company. When problems occurred, what does the organisation do to help solve the problems? The company would do their best to settle the situation of satisfaction or misunderstanding between the guest and the staffs. (Cheng, Interview) What are the ways to avoid having these circumstances working in the hotel line? When interviewed on 4th May 2015, Ms Cheng confirmed that hiring only experienced staffs with higher education level is as important as hiring staffs that have good ethics, personality, and the company should be really serious on picking people to join the company and even conduct an evaluating between the people that are in-charged in the organisation before hiring new staffs to the company. What is the main reason that communication breakdown often happens in working front line? Cheng (2015) made the claim those companies not only in the hotel industry nowadays often hires foreigner workers that are from Bangladesh, Nepal to work, and as for foreigners they do not speak our national language well or even any other language such as Chinese, English and the main reason why organisation still hire them is because the wages that is needed to hire a foreigner worker is lower than hiring the people from our own country, it helps to cut down the cost and budgets for the company and hence leads to more and more barriers to be faced during working period. Conclusion and Recommendations In this task, I have learnt that how a company communicates among the employee and how an organization work together. Besides, I learned that communication barriers come in different ways such as language carriers, cultural barriers, and emotional barriers and so on. Throughout the questionnaire and listening upon the interviewer’s answers based on the questions I have asked, I realised that effective communication is the key of managing a good company to success because a company that is poor in communication will always lead to ultimately misunderstandings. According to Forbes, (2009) problem solving is the greatest enabler for growth and opportunity. This is why they say failure serves as the greatest lesson in business and in life. In my own opinion, realising the problem is the first step to success, knowing the problems of the company, analyzing why problems occur and performing appropriate action to fix the problem as soon as possible. In my own opinion, realising the p roblem is the first step to success, knowing the problems of the company, analyzing why problems occur and performing appropriate action to fix the problem as soon as possible.

Organizational Impact Paper Essay

Organizations today use creativity and innovation to change the products and services they provide to accommodate market demands. Companies may have difficulty with changes if there is no consideration for a competitive advantage or plans to transform and adjust their company to accommodate the demands for innovation of products and services for consumers. Organizations will conform to changes or transformation to achieve an economical advantage in business for innovation or it will fall behind its competitors. It will then be known as an organization of past success and current market absence. This paper will evaluate the impact of innovation, strategy, process, product, and services on three different organizations American Family Life Assurance Company (AFLAC), Microsoft, and Nike. American Family Life Assurance Company (AFLAC) The impact of innovation can be evaluated by looking at how organizations react or interact with the changes that are necessary. Commonly known as Aflac, the organization was founded November 17, 1955 by three brothers from Columbus, Georgia, (AFLAC, 2008). Aflac has been operating for more than 50 years, and is the number one provider of guaranteed-renewable insurance in the United States, and provides insurance protection worldwide for more than 40 million people (AFLAC, 2008). Internationally, Aflac targeted Japan, entering the insurance market almost 30 years ago and writes business for two-thirds of Japan, ensuring one in every four Japanese households (Best Review, 2003). A definite marketing strategy that contributed to Aflac rising market was their well-known pekin duck. An individual could not travel far without  meeting a stranger who could easily identify the duck icon and mimicking its tagline, â€Å"Aflac!† The market tagline was created in 2000 by the Kaplan Thaler Advertising Agency Group and recognized by nearly 90% of Americans; the pekin duck is an international icon and has done wonders for the organization (Best Review, 2003). For Example, after airing Aflac’s first duck commercial in January 2000, the organization rose practically overnight and became one of the most recognized brands of insurance in the market (AFLAC, 2008). The company advertised for six days and received more hits on their website for all 1999 and sales increased by more than 29% that is more sales increase during the first two weeks of the year than two previous years combined (Best Review, 2003). Aflac would never have experienced such success without the demands granted by innovation. Able to differentiate their competitor’s products, Aflac enforced an important marketing strategy in 1986, when the company expanded from rural to the metropolitan areas (AFLAC, 2008). The company used more independent insurance brokers rather than exclusive producers to sell their insurance and they recognize that brokers had already directed major medical coverage, other financial services, and could represent the organization with an excellent distribution channel (McCoy, 1996). Aflac offers a number of different services and products, including life, dental, vision, and supplemental health insurance such as cancer, hospital, accident, and disability. Microsoft Microsoft was found in 1975 and has become the world leader in software services, applications, and solutions (Microsoft, 2011). The organization leads the way in creativity, innovation software, hard ware products for individuals and companies, and offers products such as financial management tools, networking, web browser, and desktop (Microsoft, 2011). Almost every organization within an industry uses Microsoft products and often use customize applications to accommodate better that particular organization (Microsoft, 2011). One strategy that has enable Microsoft to stay ahead of the innovative curve is the development of the a new software computing called Microsoft surface that responds to hand movements, is capable of identifying genuine objects,  and can use barcode tags (Microsoft, 2011). The surface computer with a 230-inch display in a table-like form provides effortless interaction with digital content through hand touch movement and physical objects (Microsoft, 2011). This product is revolutionary because of future possibilities and innovations that will come from it, and will show the next generation a profitable outlook that will allow every user to remove and improve communication barriers, encourage social interaction, gain customer loyalty, and provide a unique shopping experience (Microsoft, 2011). Microsoft envisions that with the innovation of technology, surface computing will be available and used at all levels of government, organizations, and industries. Nike Nike, athletic shoes was found in 1962 by Phil Knight, who saw a gap and a need in the market of athletic shoes (Nike, 2000). Nike had a profound change on its marketing strategy and product when it introduced the Air Nikes, featuring Michael Jordan with the â€Å"Just Do It† slogan and â€Å"Bo Knows† commercial, (Nike, 2000). These innovative styles made the Nike shoes more recognizable and popular to consumers worldwide (Nike, 2000). Nike could modify its products and services through its innovative marketing strategy taken from evaluations on customer benefits and needs, whereas the product succeeded innovation technology with fashions that cater to customer satisfaction on a global level (Nike, 2000). Nike currently seeks out innovative ways to create advance athletic products and methods to speak creatively to the market because the success of Nike is based on marketing strategy that weighs current factors and trends (Nike, 2000). If Nike continues the innovation of new marketing ideas for their services and products, the organization will maintain their current role of innovative leadership with products, developments, and revenues in the athletic sports-wear industry (Nike, 2000). Conclusion Based on the information given from the three above organizations it has been determined that innovation can either make or break an organization.  Innovation is inevitable in organizations today because businesses have to make preparations for an innovative market by focusing their efforts on current market strategy, process, product improvement, and services. The three organizations discussed above used innovation and creativity to change the products and services they provide to accommodate the market demands. As the organizations indicated above, innovation is an important advantage for business growth and profitability and an important contributor to the business strategy to gain a competitive advantage. . References A Brief history of Microsoft. Retrieved January 18, 2011, from http://www.microsoft.com/misc/features_flshbk.htm. AFLAC. (2008). About AFLAC. Retrieved January 18, 2011, from http://aflac.com/us/en/aboutaflac/history.aspx. ENEWS Best’s Review (2003, May). The mighty duck. Retrieved January 18, 2011, from http:goliath.ecnext.com/coms2/gi-0199-2846151/The-mighty-duck-Aflac-is.htm. McCoy, T.A. (1996). Independent agents benefit from AFLAC’s marketing strategy. Retrieved January 18, 2011, from http://findarticles.com/p/arrticles/mi_qa3615/is-199612/ai-n8754524microsoft(n.d.). Nike History and Heritage. 2000. Retrieve January 18, 2011, from http://www.nikebiz.com/company-overview/history/1950.

Gene Editing On Human Cloning - 1841 Words

Gene editing on human embryos, a highly sensitive and controversial practice in the medical world, has been debated over its ethical properties in many medical summits such as the international summit in Washington DC that took place recently. Genome editing is a form of genetic engineering in which DNA is inserted, deleted or replaced in the genome of an organism, using engineered nucleases, or molecular scissors. Gene editing on human embryo is extremely risky, medically unnecessary in most aspects, and considered profoundly damaging to social justice and human rights. Technology is ever evolving, however, the technology dealing with the gene editing on human embryos is not developing in the most ethical ways. As a result, of gene editing, many peoples’ eyes have been opened to unethical forms of treatment such as the creation of methods to select the child’s gender, the ridding of offspring’s genetically linked diseases, and the manipulation of the human DNA of the unborn embryo. Biotechnology prompts a fear that humanity is gaining too much control over the choice of human evolution and destiny (McLean 1). Clustered regularly interspaced short palindromic repeat (CRISPR 1), â€Å"†¦the new fast, flexible, cheap way to manipulate the genetic code of life†¦Ã¢â‚¬  (Achenbach 1) exploits from the natural process used by ordinary bacteria to fend off against intrusive viruses while Cas (CRISPR-associated proteins), a set of enzymes, precisely snips DNA. CRISPR makes it simple to alterShow MoreRelatedThe Morality Of Genetically Modified Animals For The Purpose Of Pharming And Xenotransplantation879 Words   |  4 Pagesmammalian species with organs that can be transplanted in humans, the reality is that reproductive cloning in mammals has a low success rate. Because of the high demand for organs including hearts, livers, and kidneys, scientists have since turned to genetically modifying mammals such as pigs as a source of potential organs for transplant. 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The CRISPR cas system is anRead MoreThalassemia Essay826 Words   |  4 Pageseditor in human embryos† Liang P, Ding C, Sun H, et al. Correction of ÃŽ ²-thalassemia mutant by base editor in human embryos.  Protein Cell. 2017;8(11):811-822. doi:10.1007/s13238-017-0475-6. 2. ÃŽ ²-thalassemia is a common disorder in China and it has become a global issue.1 The authors study this disease from a genetic engineering approach to have a better understanding of the disease. Also, there is no genetic editing done in past that has successfully correct a homozygous point mutation in human embryoRead MoreWhy Is Cloning? Living A Wonderful Life?1668 Words   |  7 PagesWhy Cloning? Imagine living a wonderful life. A life full of friends and loving relationships. A healthy life. Celebrating holidays with friends and families and finally starting to fall in love with the person might†. 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The goal of this technique is to target specific portions of genetic code and to edit the DNA at exact locations. CRISPR is natural to the bacterial cell’s immune system and provides protection against

Cognitive Bias Modification On Anxiety And Depression

Cognitive bias modification is the practice and process of modifying perceptive biases in people who do not suffer from psychological issues .This is part of a growing area of psychological therapies for anxiety, depression as well as other mental health disorders. Hallion Ruscio (2011), produced a meta-analysis on the effect of cognitive bias modification on anxiety and depression. This played a crucial role in the maintenance of such conditions. CBM is a technique that uses dot probe training to encourage maladaptive or cognitive biases and was used to test causal models. To date there has been no quantitative research in this area which is needed for further treatment and thus has implications on treatment readily available for patients with such disorders. They found an effect in biases (g=0.49) but there was less of an effect on anxiety and depression (g=0.13), however when they were studied separately they found that these cognitive biases significantly modified anxiety but n ot depression. These findings match with cognitive theories of anxiety and depression and propose an interactive effect of cognitive biases and stressors on these symptoms. This supports the idea that CBM techniques can improve the lifestyle and health of certain individuals. Cognitive bias modifications are severely important to mental health disorders such as anxiety and depression. 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